Track Your Shipment
TO TRACK YOUR ORDER, USE THE LINKS BELOW:
1 (800) 222-1811
GOT A QUESTION ABOUT YOUR ORDER?
Please ensure you provide your name, item ordered, and order number for us to quickly assist you.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by a courier. If you are not home when the delivery is made, a notice card may be left to advise on how and where your delivery can be collected.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (e.g., USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for the package status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Stewart's Home Goods provides you with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with the property manager or at an apartment office.
We will always do our best to assist you, but Stewart's Home Goods does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
AFTER YOU'VE PURCHASED
When Will My Order Be Processed?
Normally, orders will be processed and shipped within 48 hours of ordering.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
How Long Does Shipping Take?
After processing your order, it usually takes 15-22 business days to arrive on your doorstep. However, in some instances, delivery may be delayed due to excessive demand (e.g., at Christmas, Black Friday, Cyber Monday, etc).
If you need to change or cancel your order, please contact us immediately by email: email@example.com with "Order Cancellation/Change" in the subject line and full details in the text of he email.
We process and ship orders quickly, Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be canceled.